Our Staff

Christopher Call


Chris has over 20 years of demonstrated experience working in the social services field as an LSW, particularly supporting children, families and adults with disabilities in a variety of leadership capacities. Chris has worked in a variety of leadership roles at the State and private agency levels in the areas of child advocacy and protective services, crisis services, and community residential services.

Chris graduated from the University of Southern Maine, with a Bachelor's degree in Criminology. Chris also has an associate's degree in Law Enforcement Technology and was a licensed social worker in the state of Maine. He has held several roles on committees to support child welfare and crisis services throughout his career.

Spring Dill

Chief Financial Officer

Spring has a diverse background that includes tutoring learning disabled (differently abled) students with dyslexia and dyscalculia, working with an organization that trains teens in leadership, and volunteering as a counselor for individuals with trauma and anxiety disorders. Her concern for people and intuitive understanding of business, combined with her primary occupation of business finance drew her to work with the team at Northeast Residential Services. Having personal experience with a loved one in adult residential facilities, she aligns with Northeast's core mission, and desires to see more enhanced crisis and long term care options brought to Maine. With "first stability, then scalability" in mind, she desires to undergird the core values of Northeast Residential with sound financial policy and organization that drives growth and values based services.

James Collins

Director of Operations

James comes to us with over 26 years of experience in this industry. James began his career at The Elan School in Poland Maine after graduating from Plymouth State College in 1993. James became a Director at The Elan School and spent over 8 years there.

James then became a Case manager/Family Specialist II for Foster Children at Community Health and Counseling services for 5 years. James decided to start working with Adults with disabilities in the Community Support Department for Creative Works Systems in 2010 and has been servicing this population ever since.

This led James to a Program Manager role at Group Main Stream, before becoming their Director of Residential Services through 2014. James decided to get back into Case Management services at Opportunity Enterprises Inc. and enjoyed that role and the promotion to the Director level. James took on a new service adventure as Senior Shared Living Coordinator for Creative Works Systems in 2018. In the 2 ½ years at CWS James grew the Shared Living Program from 7 to 63.

With James having the experience in many different service areas, this allowed him the opportunity to join us here at Northeast Residential Services as the Director of Operations.

Charles Binette

Client Services

I have been working in the Social Services Field for most of my professional life. I began direct support as a Youth and Family Counselor at Sweetser in 1995. I was able to provide care and services to youth and adolescents for ten years as I progressed to eventually serve as a House Manager. Working with children was Fulfilling and Encouraging while also preparing me to take on the challenge of serving and caring for Adults later in my career. I took a year off to work in a school and raise my newborn twins.

I entered the adult field in 2007 at Granite Bay Care as a Program Manager and honed my skills working with clients, guardians, Case managers, State Representatives and others in an eleven-year learning and growing experience.

In 2017, coworker and myself envisioned an agency that was able to meet client needs and team members expectations in an innovative and exciting way. We were encouraged by the careers we had built and the state of the industry, so we forged our own path and were able to develop Northeast Residential Services. Our mission is to be the best agency in Maine serving those in need of quality and conscientious care.

Vincent "Webber" Cushing


Webber brings over 30 years of business experience to NRS. Being newer to the social services field, but having a family member who lives in a facility, he has gained knowledge in the industry. As present President of Cushing Family Corporation, which deals with large amounts of real estate properties in Maine and Florida, he has collaborated on the organization and execution for numerous subdivisions and worked with city planning committees for all aspects of the subdivision. He has built a long career in the retail market working with CPI Corp (Sears Portrait Studios) for 15 years helping make the first ever million dollar portrait studio in ME, and being on the top of district/regional managers in the US. He also had 3 years experience with Hallmark Corp. (Picture People) and having brought all the Maine locations to the top 3 in the US for customer service. In 2005, he moved to UNUM Insurance Company of America, and for his 13 year career there, he was a part of a specialized tax reporting unit that services all policyholder, claimants, and sales office in the US. His mission is to grow our agency to give our clients the ability to have a safe and inspirational home environment so they can feel secure in being part of the community.

Stephanie Hatcher

Director of Training and Quality Assurance

Stephanie joins our team as the. Stephanie comes with over 27 years of experience in the social services field. She started her career as a Direct Support Professional in 1993 and has committed her life to assisting Adults with Development Disabilities have a quality of life. She is excited to share her experiences in the educational development to help individuals become the best Direct Support Professional they can be for the betterment of the lives of those we support and care for. Stephanie has also worked in this field serving people with Mental Health diagnosis in residential settings, day programs, and community support programs.

As a seasoned master in the DSP world on both the IDD and MH side, Stephanie has grown into one of the best trainers in the industry according to all those who have been around her. Stephanie has been a Lead Trainer for the past 12 years. A former coworker was quoted as saying Stephanie wrote the book on the College of Direct Support curriculum Direct Support Professionals.

Her skills set excels at organization and documentation of professional/educational training. She is self-directed and motivated to maintain the most accurate certifications for Adult Residential Service employees. Verbal and written communication is a strong characteristic with attention to understanding for the adult learner whether English is the first language or an English language learner. She is known to be committed to open and direct communication with attention to maintaining a team-based environment. Face-to-Face communication and technology-based communication is maintained in confidence.

She is a certified MH trainer and can teach MHSS courses which NRS will be offering very coon.

Besides her love of teaching, Stephanie has a deep appreciation of horses, Sunday horse shows, knitting , and her family. We're excited for Stephanie apply her experience and education to help grow our business of providing excellent and compassionate care for all of NRS's clients. You can reach Steph at Shatcher@northeastme.org

Ben Martin

Quality Assurance

Ben has worked in the human service industry for 15 years, getting his start as a Direct Support Professional working with Developmentally Disabled adults. During this time, he attended school and obtained an Associates of Applied Science in Business Administration.

Since then, Ben has managed a vast array of residential programs in the Lewiston/Auburn area. He has extensive knowledge in development and implementation of various agency policy and procedures. Ben also has experience in internal agency investigations and report writing.

Ben has over 5 years experience as a certified Advanced WELLE instructor. He has extensive knowledge, training and experience developing individualized support plans for a variety of diagnoses, including those with Co-occurring disorders.

Ben's skill set includes: critical thinking, focus on efficiency through the use of technology, a deep passion for advocacy, and a long standing commitment to the highest quality work.

Ben enjoys all things 'Maine outdoors' and enjoys bringing these activities into the lives of the people he supports.

Callie Huntington

Regional Administrator