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NorthEast Residential Services

Our Staff

Christopher Call


Chris has over 20 years of demonstrated experience working in the social services field as an LSW, particularly supporting children, families and adults with disabilities in a variety of leadership capacities. Chris has worked in a variety of leadership roles at the State and private agency levels in the areas of child advocacy and protective services, crisis services, and community residential services.

Chris graduated from the University of Southern Maine, with a Bachelor’s degree in Criminology. Chris also has an associate’s degree in Law Enforcement Technology and was a licensed social worker in the state of Maine. He has held several roles on committees to support child welfare and crisis services throughout his career.

Aaron Bilodeau

Chief Operating Officer

Aaron began his journey into human services 20 years ago in adult traumatic brain injury services. Starting as a direct care worker, Aaron elevated to a multi-program manager, and eventually operations director for two national providers of brain injury services, respectively. Aaron also has experience as a brain injury education and Situational Leadership trainer, case manager, and manager of a unique post secondary education program for young adults with intellectual disabilities.

As an avid hiker, Aaron loves and frequents the mountains of Maine and New Hampshire. Aaron holds a bachelor’s degree in philosophy, and incorporates this lifelong interest into how we can develop as individuals in our own lives, while helping others do the same.

Aaron is excited to be part of a growing and innovative team at Northeast Residential Services with a mutually shared mission.

Ilea Sangillo

Director of Residential Services

Ilea Sangillo joins NorthEast Residential Services as an Area Director, with over 20 years of experience in the social services and healthcare field. Ilea started as a DSP in 2000, with experience as a Licensed Assisted Living Facility Administration in Florida, State of Maine DHHS Office for Family Independence, DHHS Fraud Investigations and Recovery, Vocational Rehabilitation Certified Employment Specialist and Program Management.

Caring for others and ensuring the highest quality of life with ample opportunities being offered to everyone she serves is her biggest motivator. Ilea believes that by working together with community resources, programs and services anyone can reach their goals. Ilea’s knowledge and professionalism within the social services field has proven to be an asset to individuals she serves and their support teams. While we all navigate the ever-changing system aiming for improvement of services, Ilea will always coordinate with others, to find alternative solutions as issues arise. Ilea believes even though change can be hard we are all working towards the same goal of improvement, once we overcome the hurdles, growth happens.

Ilea is honored to join the Northeast Residential Services Team of professionals working together to provide the best services and opportunities to individuals served.

Vincent "Webber" Cushing


Webber brings over 30 years of business experience to NRS. Being newer to the social services field, but having a family member who lives in a facility, he has gained knowledge in the industry. As present President of Cushing Family Corporation, which deals with large amounts of real estate properties in Maine and Florida, he has collaborated on the organization and execution for numerous subdivisions and worked with city planning committees for all aspects of the subdivision. He has built a long career in the retail market working with CPI Corp (Sears Portrait Studios) for 15 years helping make the first ever million dollar portrait studio in ME, and being on the top of district/regional managers in the US. He also had 3 years experience with Hallmark Corp. (Picture People) and having brought all the Maine locations to the top 3 in the US for customer service. In 2005, he moved to UNUM Insurance Company of America, and for his 13 year career there, he was a part of a specialized tax reporting unit that services all policyholder, claimants, and sales office in the US. His mission is to grow our agency to give our clients the ability to have a safe and inspirational home environment so they can feel secure in being part of the community.

Stephanie Hatcher

Director of Training and Quality Assurance

Stephanie joins our team as the. Stephanie comes with over 27 years of experience in the social services field. She started her career as a Direct Support Professional (DSP) in 1993 and has committed her life to assisting Adults with Development Disabilities have a quality of life. She is excited to share her experiences in the educational development to help individuals become the best Direct Support Professional (DSP) they can be for the betterment of the lives of those we support and care for. Stephanie has also worked in this field serving people with Mental Health diagnosis in residential settings, day programs, and community support programs.

As a seasoned master in the DSP world on both the IDD and MH side, Stephanie has grown into one of the best trainers in the industry according to all those who have been around her. Stephanie has been a Lead Trainer for the past 12 years. A former coworker was quoted as saying Stephanie wrote the book on the College of Direct Support curriculum Direct Support Professionals (DSPs) .

Her skills set excels at organization and documentation of professional/educational training. She is self-directed and motivated to maintain the most accurate certifications for Adult Residential Service employees. Verbal and written communication is a strong characteristic with attention to understanding for the adult learner whether English is the first language or an English language learner. She is known to be committed to open and direct communication with attention to maintaining a team-based environment. Face-to-Face communication and technology-based communication is maintained in confidence.

She is a certified MH trainer and can teach MHSS courses which NRS will be offering very soon.

Besides her love of teaching, Stephanie has a deep appreciation of horses, Sunday horse shows, knitting , and her family. We’re excited for Stephanie apply her experience and education to help grow our business of providing excellent and compassionate care for all of NRS’s clients. You can reach Steph at

Jennifer Call

RN CRMA Training and NRS Nurse Consult

Jennifer has been a RN for the last 25 years and still works part time at Maine Medical Center Emergency Department. Being a Trauma Nurse has ben Jen’s passion her whole career. After NRS was founded she started helping with CRMA classes which evolved to her becoming our full time Nurse Consultant which had a lot to do with the wonderful people we support and employ.

Kevin Mugisho Bahati

NRS Crisis Team Leader

Kevin has been a coworker with the owners of NRS long before NRS was created. Kevin is one of the most respected and talented direct support professionals in the industry. He has been in this field for almost 10 years. He has trained other DSP’s, supervised DSP’s and success supporting some of the most challenging behavior people in this field. Kevin is MHSS certified, Certified trainer in CPI, and hopes to expand his time in Northeast Training Services.

Matt McGinness

Area Director

Call Us Today To Learn More!

We’d be happy to answer any questions you may have.