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NorthEast Residential Services

Our Staff

Meet the NorthEast Residential Services team.

Christopher Call


Chris has over 20 years of demonstrated experience working in the social services field as an LSW, particularly supporting children, families and adults with disabilities in a variety of leadership capacities. Chris has worked in a variety of leadership roles at the State and private agency levels in the areas of child advocacy and protective services, crisis services, and community residential services.

Chris graduated from the University of Southern Maine, with a Bachelor’s degree in Criminology. Chris also has an associate’s degree in Law Enforcement Technology and was a licensed social worker in the state of Maine. He has held several roles on committees to support child welfare and crisis services throughout his career.

Aaron Bilodeau

Chief Operating Officer

Aaron began his journey into human services 20 years ago in adult traumatic brain injury services. Starting as a direct care worker, Aaron elevated to a multi-program manager, and eventually operations director for two national providers of brain injury services, respectively. Aaron also has experience as a brain injury education and Situational Leadership trainer, case manager, and manager of a unique post secondary education program for young adults with intellectual disabilities.

As an avid hiker, Aaron loves and frequents the mountains of Maine and New Hampshire. Aaron holds a bachelor’s degree in philosophy, and incorporates this lifelong interest into how we can develop as individuals in our own lives, while helping others do the same.

Aaron is excited to be part of a growing and innovative team at Northeast Residential Services with a mutually shared mission.

Ilea Sangillo

Director of Residential Services

Ilea Sangillo joins NorthEast Residential Services as an Area Director, with over 20 years of experience in the social services and healthcare field. Ilea started as a DSP in 2000, with experience as a Licensed Assisted Living Facility Administration in Florida, State of Maine DHHS Office for Family Independence, DHHS Fraud Investigations and Recovery, Vocational Rehabilitation Certified Employment Specialist and Program Management.

Caring for others and ensuring the highest quality of life with ample opportunities being offered to everyone she serves is her biggest motivator. Ilea believes that by working together with community resources, programs and services anyone can reach their goals. Ilea’s knowledge and professionalism within the social services field has proven to be an asset to individuals she serves and their support teams. While we all navigate the ever-changing system aiming for improvement of services, Ilea will always coordinate with others, to find alternative solutions as issues arise. Ilea believes even though change can be hard we are all working towards the same goal of improvement, once we overcome the hurdles, growth happens.

Ilea is honored to join the Northeast Residential Services Team of professionals working together to provide the best services and opportunities to individuals served.

Vincent "Webber" Cushing


Webber brings over 30 years of business experience to NRS. Being newer to the social services field, but having a family member who lives in a facility, he has gained knowledge in the industry. As present President of Cushing Family Corporation, which deals with large amounts of real estate properties in Maine and Florida, he has collaborated on the organization and execution for numerous subdivisions and worked with city planning committees for all aspects of the subdivision. He has built a long career in the retail market working with CPI Corp (Sears Portrait Studios) for 15 years helping make the first ever million dollar portrait studio in ME, and being on the top of district/regional managers in the US. He also had 3 years experience with Hallmark Corp. (Picture People) and having brought all the Maine locations to the top 3 in the US for customer service. In 2005, he moved to UNUM Insurance Company of America, and for his 13 year career there, he was a part of a specialized tax reporting unit that services all policyholder, claimants, and sales office in the US. His mission is to grow our agency to give our clients the ability to have a safe and inspirational home environment so they can feel secure in being part of the community.

Stephanie Hatcher

Director of Training and Quality Assurance

Stephanie joins NRS with over 27 years of experience in the social services field. She started her career as a Direct Support Professional (DSP) in 1993 and has committed herself to assisting Adults with Development Disabilities ever since. As a seasoned DSP, Stephanie has also been a Lead Trainer for the past 12+ years, excelling in the organization and documentation of professional/educational training. She remains committed to open and direct communication with attention to maintaining a team-based environment. Stephanie applies her experience and education to help grow our business of providing excellent and compassionate care for all of NRS’s clients. She leads all NRS training and training-related services, and we are so grateful to have her onboard. Besides her love of teaching, Stephanie has a deep appreciation for horses, knitting, and family.

Jennifer Call

RN CRMA Training and NRS Nurse Consult

Jennifer has been a RN for the last 25 years and still works part time at Maine Medical Center Emergency Department. Being a Trauma Nurse has ben Jen’s passion her whole career. After NRS was founded she started helping with CRMA classes which evolved to her becoming our full time Nurse Consultant which had a lot to do with the wonderful people we support and employ.
Carissa St. Peter, NorthEast Residential

Carissa St. Peter

Human Resource Director

Carissa is a long-time resident of Gray, Maine, where she lives with her Husband and two daughters. She grew up and attended high school in Lancaster, NH, after which she moved to Washington DC, initially working in property management before beginning a job in Government Contracting as a Human Resource Assistant. This position sparked an interest, which led to Carissa completing her bachelor’s degree in business management, with a concentration in Human Resources. She went on to be the Human Resource Manager for another government contracting firm based out of Woodbrige, VA, where she not only developed the HR dept from the ground up, but also served over 500 employees in multiple states across the country. To this day she leads with an employee first attitude, building strong foundations for HR departments. With over 15 years of experience in Human Resources and business development, and carrying the belief that Human Resources is the backbone of every well-run company, Carissa’s track record ensures that NRS employees are in good hands.

Tammy Usher, NorthEast Residential

Tammy Usher

Compliance & Billing Manager

Tammy Usher, wife and mother of 3 wonderful kids, 2 grandkids (and one on the way!) has worked in the world of Section 21 & 29 waivers for the past 32 years, in one form or another. At 19, she began this journey by working direct support in a group home for people with developmental disabilities, quickly becoming the house manager for a 9 unit supported living apartment building for the same agency. This role then grew into having administrative responsibilities, which after several years lead her to MaineCare and MaineCare policy work. For the next 8 years she worked studiously with this field, until a new opportunity arose in June of 2016, when she took a position with state government, as a MaineCare Provider Relations Specialist. Her personal goal in taking this new job was to make a difference in the connection between providers and the Department and assure that the line of communication was open between the state and supported individuals. The connections she established within other departments at DHHS and agency providers, during her time at the State, proved invaluable and she’s excited to use the knowledge she’s gained to help Northeast Residential provide the best possible care and support to both the people for whom we care, as well as employees.

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