Our Staff

Christopher Call

Christopher Call

CHIEF EXECUTIVE OFFICER

Chris has over 20 years of demonstrated experience working in the social services field as an LSW, particularly supporting children, families and adults with disabilities in a variety of leadership capacities. Chris has worked in a variety of leadership roles at the State and private agency levels in the areas of child advocacy and protective services, crisis services, and community residential services.

Chris graduated from the University of Southern Maine, with a Bachelor's degree in Criminology. Chris also has an associate's degree in Law Enforcement Technology and was a licensed social worker in the state of Maine. He has held several roles on committees to support child welfare and crisis services throughout his career.

Spring Dill

Spring Dill

Chief Financial Officer

Spring has a diverse background that includes tutoring learning disabled (differently abled) students with dyslexia and dyscalculia, working with an organization that trains teens in leadership, and volunteering as a counselor for individuals with trauma and anxiety disorders. Her concern for people and intuitive understanding of business, combined with her primary occupation of business finance drew her to work with the team at Northeast Residential Services. Having personal experience with a loved one in adult residential facilities, she aligns with Northeast's core mission, and desires to see more enhanced crisis and long term care options brought to Maine. With "first stability, then scalability" in mind, she desires to undergird the core values of Northeast Residential with sound financial policy and organization that drives growth and values based services.

Hugh Fennell

Hugh Fennell

Chief Operations Officer

Hugh worked for the State of Maine's Crisis and Prevention System for more than 16 years. Seven of these years he worked as a Mental Health Crisis worker, leading up to becoming the Crisis Team Leader in mid 2012. Hugh had a role reviewing and approving Behavior Management plans for a bulk of the State and was the lead trainer for Behavioral Regulations. He was also assigned to a DHHS Workplace Safety Task Force.

After his tour in the US Navy, Hugh went on to study Psychology at the University Of Montana gaining his Bachelor of Arts in 1998. While in Montana he worked for the Fish Wildlife & Parks dept. at an historic gold mining town. Hugh has worked in direct care, and case management.

Aaron Bilodeau

Aaron Bilodeau

Director of Operations

Aaron began his journey into human services 20 years ago in adult traumatic brain injury services. Starting as a direct care worker, Aaron elevated to a multi-program manager, and eventually operations director for two national providers of brain injury services, respectively. Aaron also has experience as a brain injury education and Situational Leadership trainer, case manager, and manager of a unique post secondary education program for young adults with intellectual disabilities.

As an avid hiker, Aaron loves and frequents the mountains of Maine and New Hampshire. Aaron holds a bachelor's degree in philosophy, and incorporates this lifelong interest into how we can develop as individuals in our own lives, while helping others do the same.

Aaron is excited to be part of a growing and innovative team at Northeast Residential Services with a mutually shared mission.

Charles Binette

Charles Binette

Client Services

I have been working in the Social Services Field for most of my professional life. I began direct support as a Youth and Family Counselor at Sweetser in 1995. I was able to provide care and services to youth and adolescents for ten years as I progressed to eventually serve as a House Manager. Working with children was Fulfilling and Encouraging while also preparing me to take on the challenge of serving and caring for Adults later in my career. I took a year off to work in a school and raise my newborn twins.

I entered the adult field in 2007 at Granite Bay Care as a Program Manager and honed my skills working with clients, guardians, Case managers, State Representatives and others in an eleven-year learning and growing experience.

In 2017, coworker and myself envisioned an agency that was able to meet client needs and team members expectations in an innovative and exciting way. We were encouraged by the careers we had built and the state of the industry, so we forged our own path and were able to develop Northeast Residential Services. Our mission is to be the best agency in Maine serving those in need of quality and conscientious care.

Vincent "Webber" Cushing

Vincent "Webber" Cushing

DIRECTOR OF NEW DEVELOPMENT AND PROPERTIES

Webber brings over 30 years of business experience to NRS. Being newer to the social services field, but having a family member who lives in a facility, he has gained knowledge in the industry. As present President of Cushing Family Corporation, which deals with large amounts of real estate properties in Maine and Florida, he has collaborated on the organization and execution for numerous subdivisions and worked with city planning committees for all aspects of the subdivision. He has built a long career in the retail market working with CPI Corp (Sears Portrait Studios) for 15 years helping make the first ever million dollar portrait studio in ME, and being on the top of district/regional managers in the US. He also had 3 years experience with Hallmark Corp. (Picture People) and having brought all the Maine locations to the top 3 in the US for customer service. In 2005, he moved to UNUM Insurance Company of America, and for his 13 year career there, he was a part of a specialized tax reporting unit that services all policyholder, claimants, and sales office in the US. His mission is to grow our agency to give our clients the ability to have a safe and inspirational home environment so they can feel secure in being part of the community.

Stephanie Hatcher

Stephanie Hatcher

Director of Training and Quality Assurance

Stephanie joins our team as the. Stephanie comes with over 27 years of experience in the social services field. She started her career as a Direct Support Professional (DSP) in 1993 and has committed her life to assisting Adults with Development Disabilities have a quality of life. She is excited to share her experiences in the educational development to help individuals become the best Direct Support Professional (DSP) they can be for the betterment of the lives of those we support and care for. Stephanie has also worked in this field serving people with Mental Health diagnosis in residential settings, day programs, and community support programs.

As a seasoned master in the DSP world on both the IDD and MH side, Stephanie has grown into one of the best trainers in the industry according to all those who have been around her. Stephanie has been a Lead Trainer for the past 12 years. A former coworker was quoted as saying Stephanie wrote the book on the College of Direct Support curriculum Direct Support Professionals (DSPs) .

Her skills set excels at organization and documentation of professional/educational training. She is self-directed and motivated to maintain the most accurate certifications for Adult Residential Service employees. Verbal and written communication is a strong characteristic with attention to understanding for the adult learner whether English is the first language or an English language learner. She is known to be committed to open and direct communication with attention to maintaining a team-based environment. Face-to-Face communication and technology-based communication is maintained in confidence.

She is a certified MH trainer and can teach MHSS courses which NRS will be offering very coon.

Besides her love of teaching, Stephanie has a deep appreciation of horses, Sunday horse shows, knitting , and her family. We're excited for Stephanie apply her experience and education to help grow our business of providing excellent and compassionate care for all of NRS's clients. You can reach Steph at Shatcher@northeastme.org

Erika Wood

Erika Wood

Human Resources Director

Erika comes to NRS with over 15 years of experience in the field as a training coordinator, Regional Manager, and Program Manager. She has held a variety of leadership roles in the area of social services that include working with the homeless, ID/IDD and brain injury communities. Erika has a passion for recruiting, team building, and encouraging personal and professional growth. In the short time she has been here, she has already proven herself to be an integral part of the team and will offer much needed support and assistance to our front line DSPs on up to the Manager and Director levels. She is excited to join the NRS team!

Ryan Jackson

Ryan Jackson, LSW

Director of Program Compliance and Integrity

Ryan joins our team as the Director of Program Compliance and Integrity. Ryan comes with 10 years of experience in the social services field and is a Licensed Social Worker in the state of Maine. Ryan attended both Saint Joseph's College and the University of Maine where he graduated with a Bachelor's in Sociology. After spending time in the United States Air Force, Ryan started working in the children's residential field in Westbrook and later worked in the case management field helping adults with intellectual disabilities obtain and receive services throughout 13 of Maine's Counties. Ryan is excited to take on his new position and strives to maintain a professional, yet fun filled work environment from staff and residents alike. Ryan has also worked as a case management supervisor, behavioral health professional, residential coordinator, quality assurance specialist and clinical expert regarding group home staffing with the Department of Health and Human Services.

Ryan's skill sets include quality assurance, organization and documentation of client files, maintaining timeline mandates, networking through personal relations, business/marketing deployment and financial efficacy. Ryan is self-sufficient and driven to maintain the most accurate documentation to comply with licensing while understanding the importance of having thorough records to help others better understand the needs of a resident and to paint a picture of their growth with NRS. Ryan prides himself on effective communication, both receptive and expressive to ensure that tasks are being successfully completed and is not afraid to dive in and help in order to complete the mission. We're excited for Ryan to come aboard and apply his skills to help grow our business develop new services to NRS in the future. You can reach Ryan at rjackson@northeastme.org

Jennifer Call

Jennifer Call

RN CRMA Training and NRS Nurse Consult

Jennifer has been a RN for the last 25 years and still works part time at Maine Medical Center Emergency Department. Being a Trauma Nurse has ben Jen's passion her whole career. After NRS was founded she started helping with CRMA classes which evolved to her becoming our full time Nurse Consultant which had a lot to do with the wonderful people we support and employ.

Kevin Mugisho Bahati

Kevin Mugisho Bahati

NRS Crisis Team Leader

Kevin has been a coworker with the owners of NRS long before NRS was created. Kevin is one of the most respected and talented direct support professionals in the industry. He has been in this field for almost 10 years. He has trained other DSP's, supervised DSP's and success supporting some of the most challenging behavior people in this field. Kevin is MHSS certified, Certified trainer in CPI, and hopes to expand his time in Northeast Training Services.